Security teams miss critical alarms buried in a VMS interface few people have open. XPlug.SmartNotifier intercepts every alarm the instant it fires, attaches a camera snapshot, and routes it to the right people on the channels they already use — with escalation that guarantees someone responds.
A plugin inside the VMS catches every event and hands it to the backend, which routes, dispatches and escalates — all unattended, all audited.
The plugin inside Genetec or Milestone catches the alarm, captures a snapshot from the triggered camera and POSTs it to the backend.
The routing engine filters by alarm name, severity, camera, zone and time window — matching the event to the right recipient groups and channels.
Notification jobs run in parallel — each group gets its alarm on its chosen channel with the snapshot attached, within two seconds.
A recipient taps the inline button in WhatsApp, Telegram, Teams or Slack. The escalation ladder stops immediately and the response is logged.
WhatsApp, Telegram, Microsoft Teams, Slack, PagerDuty and Email. Each recipient group picks its own channel — a single alarm notifies them all in parallel with a camera snapshot.
If the primary group doesn't acknowledge within the configured timeout, the alarm automatically climbs to a supervisor, then a director. The ladder stops the moment someone responds.
Inline buttons in WhatsApp, Telegram, Teams and Slack let recipients acknowledge without leaving the app they're already in. Acknowledgement name, channel and timestamp are permanently logged.
Filter by alarm name pattern, severity, camera ID, zone, and time window. One alarm can match multiple rules and notify different groups on different channels simultaneously.
Every notification includes a JPEG captured from the triggered camera. Recipients see what set off the alarm without opening a VMS client.
Every alarm, notification, delivery status and acknowledgement is permanently logged — queryable by site, date range, severity and ack status.
SmartNotifier runs two pieces: a lightweight plugin inside the VMS process and an ASP.NET Core backend that handles routing, dispatch, escalation and audit. Both are fully self-hosted.
SmartNotifier is available today. Contact us to start a 30-day trial on your Genetec or Milestone deployment — no commitment required.